Privacy Policy

Effective Date: January 7, 2025
Version: 1.0

1. Introduction

RizzClu ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email address, name (optional), and authentication credentials
  • Profile Information: Age, dating preferences, and communication goals
  • Conversation Content: Text messages, screenshots, and images you upload for analysis
  • User Feedback: Ratings, reviews, and feedback about AI suggestions
  • Support Communications: Messages you send to our customer support team

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App features used, session duration, interaction patterns
  • Technical Data: IP address, app version, crash reports, performance metrics
  • Location Data: General location information (city/state level) if you grant permission

2.3 Information from Third Parties

  • Authentication Services: Information from Apple Sign-In or other authentication providers
  • App Store Data: Purchase history and subscription status from Apple App Store or Google Play

3. How We Use Your Information

3.1 To Provide Our Services

  • Analyze uploaded conversations and provide AI-powered response suggestions
  • Personalize your experience and improve suggestion accuracy
  • Process subscription payments and manage your account
  • Provide customer support and respond to your inquiries

3.2 To Improve Our Services

  • Analyze usage patterns to enhance app functionality
  • Train and improve our AI models (using anonymized data only)
  • Conduct research and analytics to develop new features
  • Monitor app performance and fix technical issues

3.3 To Communicate With You

  • Send important updates about your account or our services
  • Provide subscription renewal notices and billing information
  • Share tips and educational content about communication skills
  • Respond to your questions and support requests

3.4 For Legal and Safety Purposes

  • Comply with applicable laws and legal obligations
  • Protect our rights, property, and safety, and that of our users
  • Prevent fraud, abuse, and unauthorized use of our services
  • Enforce our Terms of Service and other policies

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our App, including:

  • Cloud hosting providers (Supabase)
  • AI processing services (Anthropic)
  • Payment processors (Apple, Google)
  • Analytics providers (anonymized data only)
  • Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal process (subpoenas, court orders)
  • Government requests or investigations
  • Protection of our rights, property, or safety
  • Emergency situations involving potential harm

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

  • End-to-end encryption for sensitive data
  • Secure data transmission using HTTPS/TLS
  • Regular security assessments and updates
  • Access controls and authentication requirements

5.2 Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

  • Account information: Until you delete your account
  • Conversation content: You can delete individual conversations at any time
  • Usage data: Typically retained for 2 years for analytics purposes
  • Legal and safety data: As required by applicable laws

5.3 Limitations

While we strive to protect your information, no security system is 100% secure. We cannot guarantee the absolute security of your data transmitted over the internet.

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

  • Access the personal information we have about you
  • Update or correct your account information
  • Delete your conversations and account data
  • Download a copy of your data (data portability)

6.2 Communication Preferences

You can control how we communicate with you:

  • Opt out of promotional emails
  • Adjust push notification settings in the App
  • Update your communication preferences in account settings

6.3 Location Data

You can control location data collection through your device settings. Disabling location services may limit some app functionality.

7. Children's Privacy

Our App is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it's used
  • Right to delete your personal information
  • Right to non-discrimination for exercising your privacy rights
  • Right to request disclosure of information sharing practices

To exercise these rights, contact us at privacy@rizzclu.com.

9. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Lawful basis for processing: Consent, contract performance, legitimate interests
  • Right to withdraw consent at any time
  • Right to data portability and erasure
  • Right to object to processing
  • Right to lodge a complaint with supervisory authorities

10. International Data Transfers

Your information may be processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct

11. Third-Party Links and Services

Our App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy in the App
  • Sending you an email notification
  • Displaying a prominent notice in the App

Your continued use of the App after such notification constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@rizzclu.com
Subject Line: Privacy Policy Inquiry
Address: RizzClu Privacy Department, Portland, Oregon

For specific requests regarding your personal information, please include:

  • Your full name and email address associated with your account
  • A detailed description of your request
  • Any relevant account or transaction information